Return Policy
Return and Refund Policy at Emily & Claire Toronto
At Emily & Claire Toronto, we are committed to providing our customers with exceptional service and a pleasant shopping experience. Our return and refund policy is designed to ensure maximum satisfaction while maintaining a clear and fair process. Please review the following guidelines regarding returns and refunds.
100% Money-Back Guarantee on New Products
We offer a full money-back guarantee on all new products, except for promotional items. Discounted products are not covered by this guarantee.
No Returns on Sale Items
Products purchased during a sale are non-returnable. These purchases are final and cannot be returned or exchanged, even if the wrong size is ordered.
Return Shipping Costs
Customers are responsible for the cost of return shipping. Emily & Claire Toronto does not refund return shipping fees and is not liable for any costs associated with the return process.
Return Period
Returns must be initiated within 30 days of receiving the product. Returns submitted after this period will not be accepted. Please adhere to this timeframe to be eligible for a return.
No Exchanges on Sale Items
Sale items cannot be exchanged, even for a different size. Please ensure you select the correct size before completing your purchase.
100% Guarantee on Defective Products
We offer a full guarantee on all defective products. If a product has manufacturing defects, it may be returned for a full refund or exchange, according to the customer’s preference.
Return Process
To initiate a return, please email us at info@emilyclairetoronto.com. Once your return is approved, you will receive detailed instructions for the next steps.
Required Return Form
Returns that do not include a correctly filled-out return form cannot be processed. Please ensure the return form is included in the package to facilitate proper handling of your request.
Summary
Emily & Claire Toronto is committed to ensuring customer satisfaction. By following our return and refund policy, we ensure that all returns are processed efficiently and fairly. If you have any questions or concerns, please contact our customer service team at info@emilyclairetoronto.com.